Help
Here you will find answers to the most frequently asked questions
Ask Your Library
Customer Account
- How do I create an account?
- What are the requirements for my password?
- Am I allowed to give others access to my account?
- How do I log in?
- Do I have to log in every time?
- What are the advantages of creating an account?
- Can I order from your online store without creating an account?
- What are the disadvantages of ordering as a guest, without an account?
- Why do I need an account to download e-books?
- I forgot my password! What should I do?
- I have a new e-mail address. How do I update my account?
- How do I change my personal settings, my billing and shipping address, or my payment option?
- What happens to my personal information? Is my credit card information safe, for example?
- Who should I contact if something is wrong with my account?
E-Bites
- What is an E-Bite?
- Which formats are E-Bites available in?
- Are E-Bites equipped with copy protection?
- How do I get my E-Bite?
- Are E-Bites available for all SAP topics?
- Some E-Bites are taken from already published books—has this content been updated?
- If I own an E-Bite that is taken from a book, do I receive a discount on the purchase of the book?
- Are E-Bites part of SAP PRESS subscription plans?
E-Books
- What is an e-book?
- In which formats are your e-books available?
- Are your e-books equipped with copy protection?
- How do I buy an e-book?
- How do I get my e-book?
- Can I read my e-book immediately after I purchase it?
- Generating my e-book takes a while—what is this dependent on?
- How do I get access to my e-books after I first activated it?
- Do I need internet access to read e-books?
- How do I download e-books to my PC or my mobile device?
- How do I transfer e-books to my Kindle device?
- I don’t have an e-book reader. Can I still read your e-books?
- Can I read e-books on any e-book reader, including the Kindle and iPad?
- I own a Kindle. Do I have to buy the Kindle version separately on Amazon.com?
- I purchased an e-book—can I now get the printed version at a reduced price?
- I purchased a printed book—can I now get the e-book version at a reduced price?
- How often, and for how long, can I download and access my e-book and how long can I use it?
- What am I allowed to do with e-books? Can I share them with a co-worker, for example?
- My e-book comes with supplemental material. Where do I find this?
- If there are corrections or updates to my e-book, where would I find these?
- I’m having trouble downloading an e-book. What now?
- Who should I contact if I have other questions about e-books?
Library
- What will I find in the Library?
- How do I use the Library?
- How do I get to the Library?
- How does my e-book get into the Library?
- What are the technical requirements for using the Library?
- I deleted an e-book from my Library. Can I add it again?
- Can I use my Library on a second computer or with a second web browser?
Mobile App
- I bought a subscription—why aren’t any books shown in the app?
- Is the app for subscribers only, or can anyone use it?
- Can I download books with the app?
- Which operating systems does the app support?
- Is a desktop version of the app available?
- How do I search for specific books?
- How can I organize my library/downloads?
- Do I have to download a book to read it, even when I’m using WiFi?
- Can I add books that I’ve purchased to other reading platforms, such as iBooks?
- Is there a limit to how many books I can download?
- Can I highlight and make comments in my downloaded books/E-Bites?
- Can I bookmark my place in my book downloads?
- Is there an audio/voice option?
- Can I customize the font/font size?
- Can I print from the app?
- Can I zoom in on figures? How do I then go back to the text?
- If an e-book is no longer distributed, will I still have access to it in the app?
- Why does my online library contain different books than my library in the app?
- How do I log out of the app? What effect would this have on my Library/Downloads?
- What happens when my subscription expires? Will my books disappear from the Library/Downloads pages?
- I can't access my subscription books—what's going on?
- How do I manage my subscription (such as cancelling, making changes to my account, etc.)?
Online Courses
- What does an online course ticket offer me?
- What is the difference between purchasing a series and an individual ticket?
- How can I pay?
- Can I cancel my ticket for an online course?
- Can I nominate a replacement participant for the course(s) I have booked?
- Can I get a discount if my colleagues are also interested in a course?
- How do I access the course?
- Are there course materials?
- Can I ask the instructor questions during the online course?
- Will there be homework, quizzes, or hands-on exercises?
- Will I be on video?
- What if I have a conflict at the time of a course?
- Will I have access to a video recording?
- Do I receive a certification of completion?
Orders
- How soon will I receive the products I ordered?
- Which shipping services are available?
- What are the shipping costs?
- Do additional shipping fees apply if my order is shipped in multiple shipments?
- What are my payment options?
- Are there other fees depending on the payment option I choose?
- When will my credit card or my PayPal account be charged? Do I have to pay for preordered products?
- To which countries do you ship?
- Can I track the status of my order?
- I placed an order some time ago, but haven’t received my books yet.
- I ordered two products. One is already available, the other one has not published yet. Will you hold the shipment until both books are available, or will I receive the available book right away?
- Can I cancel an order?
- I preordered a book. Can the publication date still change?
- Can I order a book just to take a look?
- How can I have my invoice changed?
- Who should I contact if I have other questions about my order?
Returns
Subscriptions
- How do I buy an SAP PRESS Subscription?
- What discounts are available for teams?
- What is the difference between a Full Subscription and a Topic Subscription?
- How many books are included in a subscription?
- Are Rheinwerk Courses included in the subscription?
- Which books are included in a Topic Subscription?
- How does the subscription wizard work?
- How do I get access once my order is complete?
- I'd like to buy a subscription for my team. How does this work?
- I'm trying to order three topics for my Topic Subscription. Why can't I?
- I want to mix and match subscriptions for my team, can I do that?
- Will I get an invoice for my renewal every month?
- When does my subscription start? Can I set the date?
- I would like to buy a subscription without automatic renewal. How do I do that?
- How long does my subscription run?
- When can I cancel?
- I don't want my subscription to renew. What do I do?
- How do I access the books?
- How do I access the Rheinwerk Courses recordings?
- Can I download any books?
- Can I print?
- Can I download the Rheinwerk Courses recordings?
- Is there a limit to how often I can watch Rheinwerk Courses recordings?
- I bought a subscription, how do I activate it?
- I bought a subscription for multiple users—how do they get access?
- My library is empty—how do I add books?
- How do I add course recordings to my library?
- I saw a new book just published, when do I get to read it?
- I saw a new course added to the website, when do I get to view it?
- I can't access my subscription—what's going on?
- Where can I see the status of my subscription?
- I'd like to upgrade from a Topic Subscription to a Full Subscription—what do I do?
- I'd like to switch to a different Topic Subscription or add a topic to my existing Topic Subscription—how?
- My credit card number has changed—what do I do?
- I received an email saying that my subscription payment failed—what now?
- I forgot to update my credit card information, and my subscription has been suspended. Can I reactivate it with a new card?
- How do I cancel my subscription?
- I canceled my subscription a while ago, but now I want it back. What do I do?
- Who is able to manage a team subscription?
- One of my team members doesn't need the subscription anymore—can I assign her license to someone else?
- Can I add more users to my existing subscription?
- Can I reduce the number of users in my subscription?
- I'd like to upgrade some of my users to a Full License—can I do that?
- Am I allowed to share my subscription?