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Returns

For printed products, you are entitled to return the item within two weeks after receiving the goods by providing notification via phone (+1.781.228.5070), fax (+1.781.228.5020), via email at info@rheinwerk-publishing.com, or by returning the goods to the warehouse from which you received them:

National Fulfillment Services
105 Commerce Drive
Aston, PA 19014
U.S.A.

or:

VVA Remittendenstelle
Warenannahme 505
Henkenstraße 59-65
33415 Verl
Germany

For products that consist of a printed and an electronic component (“bundle”), this right to return only extends to the printed component. E-books are non-returnable. If you decide to return a product, you are responsible for all postal charges for the return if the products received are the products you ordered and if they were not damaged upon receipt. You are also responsible for any damage that occurs to products being returned prior to their receipt by Rheinwerk Publishing.

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Payment Methods

Our website accepts credit cards (VISA, Mastercard) and PayPal. Your card or account will be charged once your order has shipped.

Delivery Times and Shipping Fees

Shipping fees vary depending on destination and shipping service selected. We are constantly working on optimizing our shipping services and fees. Currently, we charge the following flat fees, regardless how many books you order:

Destination Shipping Method Delivery Time Shipping Fee
United States Standard
Express
3 to 8 business days
3 business days
$4.99
$14.99
Canada Standard
Express
5 to 10 business days
3 to 5 business days
$14.99
$24.99
Mexico Standard
Express
6 to 10 business days
3 to 5 business days
$34.99
$44.99
European Union, Switzerland, Liechtenstein Standard
Express
2 to 8 business days
2 to 4 business days
$11.99
$24.99
Other European countries Standard
Express
7 to 19 business days
2 to 12 business days
$29.99
$49.99
Central and South America Standard
Express
7 to 19 business days
3 to 7 business days
$39.99
$69.99
Africa, Asia, Australia, and Oceania Standard
Express
7 to 19 business days
3 to 7 business days
$49.99
$69.99

For shipments to destinations outside North America and Europe, please note that these standard shipping options only allow tracking up to your destination country’s port of entry. For end-to-end shipment tracking, we recommend the express shipping option.

Customs fees and duties that may apply in the destination country are the responsibility of the customer. Please note that the time for customs clearance can vary from country to country and shipment to shipment. Rheinwerk Publishing is not responsible for packages that are held up in local customs. To speed up clearance processes, we recommend the express shipping option in combination with a corporate shipping address.

Orders of products that have not yet been published or are temporarily out of stock will be put on backorder. These products will be delivered immediately upon availability. Please note that you will be charged shipping costs for each shipment separately.