Online Course
SAP S/4HANA Service
with Antti Mokkila
02/25/2027 – 03/18/2027
The course in detail:
Whether you’re moving from SAP CRM or SAP ERP Customer Service or rolling out SAP S/4HANA Service for the first time, this four-day course shows you what the solution can do for your service business. You’ll begin with the organizational structures and master data that every service process depends on. From there, follow the commercial side of service as you create solution orders and contracts and see how pricing drives billing. On day three, plan and execute field and in-house service, and learn when service with advanced execution is the right fit. The final day takes you into intercompany scenarios and external procurement before turning to integration with other systems. See each process in SAP system demos!
What you'll learn:
- Understand SAP S/4HANA Service capabilities and how they support different service business models
- Explore commercial service processes, from solution orders and service contracts to pricing and billing
- Walk through planning and execution for field and in-house service, including service with advanced execution
- Learn the key configuration concepts that shape service processes in SAP S/4HANA
🕒 The lessons start at 10 a.m. ET and end at 3:00 p.m. ET, breaks included.
Who is this SAP S/4HANA course suitable for?
- SAP functional consultants and solution architects
- Business process owners and service managers
- SAP key users and support specialists
- IT professionals involved in service process design
Prerequisite: Familiarity with SAP S/4HANA or another SAP ERP solution is recommended, and a basic understanding of the SAP Fiori user interface and navigation is helpful. Note that this course doesn’t cover detailed step-by-step configuration or technical development and extensibility. Detailed coverage of standalone service applications such as SAP Field Service Management and SAP Service Cloud is also out of scope. If you need more information about the learning level, please feel free to ask us.
These SAP S/4HANA topics will be covered in this course:
- SAP S/4HANA Service business models
- Service organizational structures and master data
- Solution orders and service contracts
- Service orders and pricing
- Service billing and financial integration
- Field service and in-house service
- Service with advanced execution
- Service and maintenance confirmations
- Intercompany service and external procurement
- Integration and service APIs
Learn more about Rheinwerk Courses with our FAQ.
Note: Can’t join live? No problem! With your purchase, you’ll receive access to the session recordings and slide decks directly on the learning platform shortly after each session concludes. Learn at your own pace, revisit key concepts, and reinforce your understanding of the topic. Whether live or on demand, this course offers you the opportunity to learn directly from a top SAP expert. Don’t miss out!
Lessons
Service Fundamentals and Master Data
Get to know SAP S/4HANA Service! See where it fits in the SAP landscape and how service organizations are structured. Then follow the service document flow from start to finish.
Topics:
- SAP S/4HANA Service positioning
- Evolution from SAP CRM and SAP ERP Customer Service
- Service business models
- Essential SAP Fiori apps
- Service organizations and teams
- End-to-end service lifecycle
- Service transaction types and item categories
- Business partners and service products
- Service objects (equipment and serial numbers)
Commercial Service Processes
Turn service into revenue! Build solution orders and service contracts, and find out how fixed-price and time-and-material pricing flow through to billing and invoices.
Topics:
- Solution quotations and solution orders
- Service contract lifecycle
- Service entitlements and price agreements
- Contract billing plans
- Fixed-price, time-and-material, and hybrid models
- Service pricing and price determination
- Billing document requests (BDRs)
- Service cost and revenue postings
- Revenue recognition approaches
Service Planning and Execution Processes
Put your service plans into action. Process field and in-house service orders, and learn when service with advanced execution is the better choice before you confirm the work.
Topics:
- Standard service vs. service with advanced execution
- Service objects and reference objects
- Field service scenarios
- In-house service and repair logistics
- Customer returns and goods receipts
- Maintenance orders and maintenance plans
- Work centers and task lists
- Service and maintenance confirmations
- Technician time recording with CATS
Advanced Service Scenarios, Intercompany Processes, and Integration
Take your service processes further. Run intercompany service across companies, procure parts externally, and handle warranties. Explore the APIs that connect to other systems.
Topics:
- External service procurement
- Spare parts procurement and logistics
- Advance shipment of service parts
- Intercompany service orders, execution, and billing
- Warranty management
- Technician qualifications
- Tools and support equipment
- Service order templates
- Integration with SAP Field Service Management
- Standard service APIs
Ticket Options
Early bird pricing valid until December 21, 2026
Your Experts
Antti Mokkila is an independent SAP S/4HANA Service and Sales consultant and solution architect with 12 years of prior experience at IBM in enterprise SAP transformation programs. He designs and implements SAP S/4HANA Service and Sales solutions for service management and order-to-cash processes. His background spans procurement and logistics as well as manufacturing and finance, so he designs with the entire landscape in mind.
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