Learn what SAP Support can do for you!

Cover of SAP Service and Support Cover of SAP Service and Support

SAP Service and Support

Innovation and Continuous Improvement

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299 pages, 4th, updated and revised edition , Print edition hardcover
ISBN 978-1-59229-960-7
299 pages, 4th, updated and revised edition
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-961-4
299 pages, 4th, updated and revised edition , Print edition hardcover
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-962-1
You get what you pay for—and with SAP service and support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of the different SAP service and support offerings, this book will show you how to take full advantage of what SAP has to offer.
  • Find out about maintenance, continuous improvement, and innovation
  • Learn about the software, services, and collaboration scenarios
  • Understand what it means to Build and Run SAP Like a Factory
About the Book About the E-book 299 pages, hardcover, 0.75 in. Forewords by Gerhard Oswald, Andreas Oczko, and Uwe Hommel. Reference book format 6.6 x 9.4 in. Printed black and white on 60# offset paper from sustainable sources. Casebound for durability. Reader-friendly serif font (Linotype Syntax 9.5 Pt.). One-column layout. E-book in full color. PDF (10 MB), EPUB (17 MB), and MOBI file (26 MB) for download, DRM-free with personalized digital watermark. Copy & paste, bookmarks, and print-out permitted. Table of contents, in-text references, and index fully linked. Including online book edition in dedicated reader application.

In this book, you'll learn about:

  1. SAP HANA, Cloud, and Mobile Solutions

    Take it to the next level. Find out how the service and support offerings for SAP’s newest innovations can make your business leaner, faster, and more effective.

  2. Innovation and Value Creation

    More than just customer service. Learn how the innovation control center and SAP’s Build SAP Like a Factory concept can help you actively promote innovation and value creation in your organization.

  3. Operational Excellence

    Soar to new heights. With the operations control center and the Run SAP Like a Factory concept, you’ll learn what it really means to have improved business processes and a streamlined system landscape.

Highlights include:

  • SAP software maintenance
  • Innovation control center
  • Build SAP Like a Factory
  • Operations control center
  • Business process analytics
  • Run SAP Like a Factory
  • Mission control center
  • SAP Landscape Transformation
  • SAP ecosystem
  • SAP Enterprise Support Academy
»This book is an important snapshot of the current situation in the area of SAP service and support.«
Andreas Oczko, Member of the Executive Board of the German-Speaking SAP User Group

Gerhard Oswald is a member of the Executive and Global Managing Board of SAP AG and heads the Scale, Quality, and Support board area.

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