Your comprehensive guide to ChaRM and Service Desk!
ITSM and ChaRM in SAP Solution Manager
written by Nathan Williams
Print edition
E-book
Bundle
$79.95
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$69.99
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$89.99
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ISBN 978-1-59229-440-4 903 pages, 2013
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-631-6 903 pages, 2013, Print edition hardcover
E-book formats: EPUB, MOBI, PDF, online
ISBN 978-1-59229-632-3
- Understand how to process all of your service, problem, and change requests
- Get step-by-step configuration instructions for ChaRM and Application Incident Management
- Find practical advice and best practices
In this book, you'll learn about:
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Major Tools in IT Service Management
Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.
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Configuration Steps
Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.
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Reporting and Analytics
Understand how to use key KPI-based reporting features and dashboards to monitor progress and status.
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Upgrading Pitfalls
Overcome potential trip-ups and find recommendations and best practices when upgrading.
Highlights include:
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Application Incident Management (AIM)
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Change Request Management (ChaRM)
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SAP CRM Web UI
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Application Lifecycle Management integration
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Roles and responsibilities
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End-to-end setup activities
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Approval management prcedures
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Transport Management System
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Reporting and analytics
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Core and extended ITSM features
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