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Introducing CRM with SAP S/4HANA

written by Dhananjay Singh

E-Bite

139 pages, 2025
E-book formats: EPUB, PDF, online
ISBN 978-1-4932-2686-3

Explore SAP S/4HANA’s embedded CRM component with this E-Bite! Discover SAP S/4HANA’s sales force support functionality for sales and pre-sales, where you’ll manage leads, opportunities, accounts, and contracts. Use the interaction center to handle inbound and outbound contacts. Learn how to manage service contracts, templates, and quotes and how to oversee subscription products and orders. Preview basic configuration, run reports, connect to Microsoft Outlook, and more!

Learn what SAP S/4HANA offers for CRM/sales force support
Explore sales and pre-sales, interaction center and request management, services, and subscription order management
Assess CRM analytics embedded in SAP S/4HANA

Content Keywords: Customer relationship management (CRM), SAP S/4HANA, sales force support, interaction center, subscription order management

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Dhananjay Singh is an IT professional with more than 20 years of experience working with SAP in the areas of sales, procurement, supply chain management, and SAP for Oil, Gas & Energy (upstream/downstream). He is certified in SAP Ariba as well as in SAP S/4HANA sales, procurement, and transportation management.

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Introducing CRM with SAP S/4HANA

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