The author of »SAP Conversational AI: Developing and Training Chatbots«

Ivan Femia

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Ivan Femia is a solution engineer at SAP, an SAP technology ambassador, and an SAP Mentors alumni with more than 20 years of experience in application architecture, design, and delivery management. Ivan has vast experience in SAP deployment strategy, architecture, and implementation, with effective customer-facing communication skills. In 2011, he was recognized by SAP as an SAP Mentor and in 2018 he joined the SAP Technology and Brand Ambassadors teams. Ivan combines an extensive knowledge of technology and business processes which allows him to help organizations take advantage of the latest technology to provide concrete and immediate value to their business. In particular, his focus is in the areas of large-scale custom development based on in-memory database and web technologies, user experience optimization, cloud solutions, machine learning, artificial intelligence, robotic process automation, and chatbots.