Table of Contents

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Foreword by Gerhard Oswald
15
Foreword by Geoffrey Scott
17
Introduction
19
1 Overview of SAP Solution Manager 7.2
23
1.1 Release Overview
24
1.2 Upgrade Impact
25
1.3 Process Management
27
1.4 Content Activation
33
1.5 New User Interface
34
1.6 Content Delivery
36
1.7 Usage Rights
36
1.8 Summary
37
2 SAP Solution Manager 7.2 for SAP S/4HANA
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2.1 Readiness Check and Planning Service
40
2.2 Custom Code Management
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2.3 Roadmaps
42
2.4 Process Modeling and SAP Activate
43
2.5 Managing Requirements from Collection to Realization
44
2.6 Testing and Deployment
45
2.7 Support Integration
45
2.8 Monitoring, Root Cause Analysis, and Regular Operational Tasks
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2.9 Hybrid SAP S/4HANA Scenarios
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2.10 Delivery Platform for SAP S/4HANA Engagements
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2.11 SAP Solution Manager 7.2 on SAP HANA
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2.12 Business Process Improvement
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2.13 Summary
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3 SAP S/4HANA Implementation Roadmap
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3.1 Transition Approach
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3.2 Roadmaps and Project Plans
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3.3 Project Management
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3.4 Deployment Best Practices
60
3.5 Summary
60
4 Calculate the Distance to SAP S/4HANA Value
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4.1 Engagement Offerings
61
4.2 Readiness Check for SAP S/4HANA
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4.3 Summary
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5 Custom Code Management for SAP S/4HANA
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5.1 Overview of Custom Code Management
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5.2 Usage of Custom Code
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5.3 Decommissioning Cockpit
74
5.4 Quality Cockpit
77
5.5 Prepare for SAP S/4HANA
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5.6 Summary
83
6 Data Volume Management for SAP S/4HANA
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6.1 Data Volume Management Overview
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6.2 Data Volume Management during SAP S/4HANA Conversion
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6.2.1 Premigration Phase
89
6.2.2 Postmigration Phase
90
6.3 DVM Workcenter Applications for SAP S4/HANA Projects
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6.3.1 Reorganization and Compression
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6.3.2 Forecast and Simulation
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6.3.3 Time-Based Data Distribution
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6.3.4 Guided Self-Service
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6.3.5 Improvement Projects
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6.4 Introduction to Data Aging
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6.4.1 Technical Structure of Data Aging
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6.4.2 Data Management Strategies for SAP Business Suite powered by SAP HANA and SAP S/4HANA
98
6.5 SAP Fiori Applications in Data Volume Management
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6.6 Summary
101
7 Process Management
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7.1 Solution as Single Source of Truth
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7.2 Documenting a Solution
107
7.2.1 Process Area
109
7.2.2 Libraries
117
7.2.3 Document Types in Documentation Structure
127
7.3 Managing the Solution Lifecycle
130
7.3.1 System Landscape and Change Control Landscapes
130
7.3.2 Branches
133
7.3.3 Sites and Multiple Production Systems
138
7.3.4 One Process for Software Deployment and Documentation Changes
140
7.4 Best Practices for Working with Solutions
143
7.5 Summary
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8 SAP Best Practices for SAP S/4HANA
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8.1 SAP Best Practices Content
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8.2 Implementing SAP S/4HANA, On-Premise Edition
151
8.3 Summary
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9 Test Management
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9.1 Accessing Test Suite
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9.2 Test Case Creation
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9.2.1 Management of Test Systems and Data
159
9.2.2 Creating Manual Test Cases
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9.2.3 Creating Automated Test Cases
162
9.3 Test Planning
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9.3.1 Creating Test Plan Manually
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9.3.2 Creating a Test Plan via Change Impact Analysis
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9.4 Test Execution
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9.4.1 Executing Manual Tests
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9.4.2 Scheduling Automated Tests
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9.5 Defect Management
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9.5.1 Defect Creation
172
9.5.2 Defect Processing
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9.6 Reporting and Analytics
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9.7 Scope and Effort Analyzer
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9.8 Integration with HP ALM by SAP and SAP TAO
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9.9 Summary
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10 Change Control Management
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10.1 Overview of Change Control Management
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10.2 Coordinate Developments and Transports
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10.2.1 Change and Transport System
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10.2.2 SAP Transport Execution Analysis Service
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10.3 Change Diagnostics
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10.3.1 Tracing Changes
183
10.3.2 Change Reporting
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10.3.3 End-to-End Change Analysis
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10.3.4 Configuration Validation
185
10.4 Central Transport Management and Retrofit
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10.4.1 Central Transport Management
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10.4.2 Transport Management Infrastructure of SAP Solution Manager
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10.4.3 Synchronizing Development Systems
188
10.5 Quality Gate Management
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10.5.1 Components of Quality Gate Management
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10.5.2 How Does Quality Gate Management Work?
192
10.6 Change Request Management
193
10.7 Release Management
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10.7.1 Project Management vs. Release Management
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10.7.2 How Does Release Management Work with SAP Solution Manager?
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10.8 Summary
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11 Focused Build for SAP Solution Manager
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11.1 Focused Build Overview
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11.2 Methodology and Quality Governance
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11.3 Automated Reporting with the Solution Readiness Dashboard
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11.4 Accelerating Projects with Collaborative Process Design
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11.5 SAPUI5 Apps for the Build Process
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11.6 SAPUI5 Apps and Test Management Dashboards
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11.7 Typical Integration Scenarios
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11.8 Get Focused Solutions for SAP Solution Manager
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11.9 Summary
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12 Monitoring, Root-Cause Analysis, and Regular Operational Tasks
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12.1 Technical Monitoring and Administration
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12.1.1 System Monitoring for SAP HANA
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12.1.2 SAP HANA System Replication Monitoring
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12.1.3 Root-Cause Analysis and Guided Procedure
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12.2 Workload Analysis and Management
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12.2.1 SAP EarlyWatch Alert
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12.2.2 Analyze and Trace Workload in Detail
240
12.2.3 Guide the Tuning of SQL Statements
243
12.3 Security in SAP Solutions
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12.3.1 Security Maintenance and Security Patch Management
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12.3.2 Security Configuration Analysis and Monitoring
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12.4 Summary
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13 IT Service Management
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13.1 Best Practices Solution
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13.2 SAP and IT Infrastructure Library
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13.3 Connecting Help Desk Systems from Other Manufacturers
254
13.4 IT Service Management in SAP Solution Manager 7.2
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13.5 New Process for Service Catalog Management
256
13.6 Usage Rights for ITSM
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13.6.1 Scope
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13.6.2 Named User Licenses
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13.6.3 Capabilities
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13.7 Supporting SAP S/4HANA
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13.7.1 Embedded Support and SAP Collaboration
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13.7.2 SAP Fiori UIs to Create and Dispatch
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13.7.3 SAP Jam Collaboration
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13.8 Benefits of ITSM on SAP HANA
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13.8.1 Text Analysis
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13.8.2 Process Analysis
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13.9 Summary
271
14 SAP Solution Manager for the Cloud
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14.1 Private Cloud
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14.2 Public Cloud
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14.3 Implementing SAP S/4HANA, Cloud Edition
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14.4 Application Operations for the Public Cloud
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14.5 Maintenance
281
14.6 Summary
282
15 Business Process Improvement for SAP Solutions
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15.1 Benefits of Business Process Improvement for SAP Solutions
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15.2 Business Process Improvement Methodology
286
15.3 Business Process Improvement Suite in SAP Solution Manager
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15.3.1 Business Process Analytics
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15.3.2 Business Process Operations Dashboards
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15.3.3 Dependency Diagrams
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15.3.4 Progress Management Board
290
15.4 Out-of-the-Box KPI Content
290
15.5 Business Process Improvement and SAP S/4HANA Capabilities
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15.5.1 Reduce Data and Memory Footprint for SAP HANA
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15.5.2 Improve (Transactional) Data Quality
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15.5.3 Go-Live Hypercare Support
296
15.5.4 Increase Degree of Process Automation
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15.6 Summary
297
16 Business Process Operations for SAP S/4HANA
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16.1 Business Process Monitoring
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16.2 Data Consistency Management
303
16.3 Job Scheduling Management
305
16.4 Summary
307
17 The Maintenance Planner in Landscape Management
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17.1 SAP Support Portal: Centralizing Landscape Management
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17.2 Tools in Landscape Management and Their Roles
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17.2.1 Maintenance Planner
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17.2.2 Prerequisites of Using the Maintenance Planner
321
17.3 Summary
324
18 Transition to SAP Solution Manager 7.2
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18.1 Preparation
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18.1.1 Preparation of Solution Documentation
327
18.1.2 Preparation for Other SAP Solution Manager Scenarios
330
18.2 Upgrade
331
18.3 Content Activation
332
18.4 Postactivation Activities
332
18.5 SAP Solution Manager in SAP Cloud Appliance Library
332
18.6 Summary
333
19 SAP Solution Manager and the SAP Cloud Appliance Library
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19.1 What Is SAP Cloud Appliance Library?
336
19.2 What Is a Cloud Provider?
337
19.3 Getting Started with SAP Cloud Appliance Library
338
19.3.1 Creating Your Cloud Provider Account
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19.3.2 Creating your SAP CAL Account
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19.3.3 Solutions in SAP Cloud Appliance Library
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19.3.4 SAP Cloud Appliance Library Subscriptions
340
19.3.5 Create Your Own SAP Solution Manager Instance in SAP CAL
341
19.4 Managing SAP Solution Manager in SAP CAL
349
19.5 Accessing the Operating System Level of Your Instance
350
19.6 On-Premise Options for SAP Solution Manager in SAP Cloud Appliance Library
350
19.7 Summary
352
20 SAP Solution Manager in Premium Engagements for SAP S/4HANA
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20.1 Innovation from SAP and Innovation with SAP
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20.1.1 Better Outcomes for the Business and IT
354
20.1.2 Long-Term Strategic Partnership
354
20.1.3 Value and Innovation Management
355
20.1.4 Vision, Readiness, Resources: The Control Center Framework
356
20.2 The Simplicity You Need for Innovation
358
20.3 Summary
361
21 SAP Solution Manager Usage Rights
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21.1 SAP Standard Support vs. SAP Enterprise Support
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21.2 What Does This Mean for SAP Solution Manager?
365
21.2.1 Usage Rights: Functional Scope of SAP Solution Manager
365
21.2.2 Compliance
366
21.2.3 SAP Database for SAP Solution Manager
367
21.2.4 SAP Solution Manager for the Cloud
367
21.2.5 Licenses for External Parties
369
21.2.6 User Licensing
369
21.3 Summary
371
22 SAP Solution Manager on SAP HANA
373
22.1 SAP HANA Hardware Requirements
374
22.1.1 New Installation
375
22.1.2 Upgrade and Migration of an Existing SAP Solution Manager System
376
22.2 Upgrade and Migration Procedure
378
22.3 SAP HANA Training Offerings and Reference Material
380
22.4 Notes and Documentation
382
22.5 Summary
383
Appendices
385
A Glossary
385
B The Team
391
B.1 The Authors
391
B.2 The Editors
402
Index
407