Table of Contents

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Foreword by Thomas Saueressig
17
Preface
19
Target Audience
19
How to Read This Book
20
How This Book Is Organized
20
Acknowledgments
22
1 Introduction
23
1.1 Current ERP Challenges
23
1.2 A New ERP Paradigm: Cloud ERP
27
1.2.1 SAP S/4HANA Cloud: The New ERP Concept
27
1.2.2 Composable Applications and Industry- and Scenario-Based Applications
28
1.3 SAP S/4HANA Cloud Use Cases and Business Value
31
1.3.1 Strategic Business Value
32
1.3.2 Operational and Financial Benefits
35
1.3.3 The New Digital Reality
38
1.3.4 Reinvented ERP Business Processes
39
1.4 SAP S/4HANA Cloud Solution Architecture
44
1.4.1 Cloud Qualities
44
1.4.2 Solution Architecture
46
1.4.3 Multitenancy and Zero Downtime
49
1.4.4 Scalability and Elasticity
51
1.5 Summary
53
2 The Intelligent Enterprise
55
2.1 From the Monolithic ERP System to the Intelligent Suite
55
2.1.1 Intelligent Enterprises
56
2.1.2 Starting Situation and Market Demands
57
2.1.3 Intelligent Enterprises as Integrated Enterprises
58
2.1.4 Suite Qualities
60
2.1.5 Further and Updated Guidance
63
2.2 End-to-End Business Processes
64
2.2.1 Strategic Significance for SAP S/4HANA Cloud
64
2.2.2 SAP Reference Business Architecture
65
2.2.3 Business Process-Driven Software Development at SAP
67
2.3 Industry Cloud
68
2.3.1 Industry Cloud Strategy
69
2.3.2 Key Concepts of SAP’s Industry Cloud
71
2.4 Business Networks
73
2.4.1 From ERP to Networked Resource Planning: A Unified Business Network
74
2.4.2 Trading Partner Collaboration
75
2.4.3 SAP Business Network for Procurement
78
2.4.4 SAP Business Network for Supply Chain
80
2.4.5 SAP Business Network for Logistics
83
2.4.6 SAP Business Network for Asset Management
85
2.5 Business Process Intelligence
87
2.5.1 SAP Signavio Solutions
87
2.5.2 Levers of Transformations: Time to Insight and Time to Adapt
88
2.5.3 Stages of Business Process Intelligence
89
2.5.4 Business Process Intelligence and the Intelligent Enterprise
90
2.5.5 Business Process Intelligence and RISE with SAP
91
2.6 Sustainability Management
92
2.6.1 Holistic Approach to Managing Sustainability
92
2.6.2 Sustainability Management Capabilities
94
2.7 Experience Management
97
2.7.1 Experiences Collected by SAP
98
2.7.2 Closing the Loop on Company Activities
99
2.8 SAP Business Technology Platform
100
2.8.1 Platform Business Models, Platform Types, and SAP Business Technology Platform
101
2.8.2 SAP Business Technology Platform Capabilities
101
2.8.3 Value-Generating Scenarios
104
2.8.4 Continuous Technical Consolidation and Evolution
105
2.8.5 Development and Extension Options
106
2.8.6 Partner and Organization Enablement
108
2.9 RISE with SAP
109
2.9.1 Transforming and Innovating Businesses
110
2.9.2 Recipe for Business Innovation and Transformation Success
111
2.9.3 Journey Structure
113
2.9.4 Big Picture and Benefits
117
2.10 Summary
118
3 Intelligent Technologies
119
3.1 Situation Handling
120
3.1.1 Situation Handling: An Example
120
3.1.2 Proactive User Support
121
3.1.3 Tracking and Analysis
122
3.1.4 Intelligent Situation Automation and Machine Learning Concept
122
3.1.5 Activation and Configuration
124
3.2 Robotic Process Automation
124
3.2.1 Addressed Business Challenges and Business Value
125
3.2.2 Architecture and Solution Components
126
3.2.3 SAP Intelligent RPA Content
127
3.3 Machine Learning and Predictive Analytics
130
3.3.1 Approaches to Machine Learning
131
3.3.2 Solution Architecture
133
3.3.3 Best Practices
134
3.4 Internet of Things
135
3.4.1 Main Capabilities of SAP IoT
135
3.4.2 Internet of Things–Enabled Business Processes in SAP S/4HANA Cloud
137
3.5 Intelligent Technologies: An Example
139
3.6 Summary
140
4 User Experience
143
4.1 SAP Fiori Design System
143
4.1.1 Introduction to SAP Fiori
143
4.1.2 SAP Fiori and SAP S/4HANA Cloud
144
4.1.3 Your Personal Entry Point: SAP Fiori Launchpad
145
4.1.4 Useful Services Available Everywhere
147
4.1.5 Apps
150
4.1.6 Bringing Artificial Intelligence to the User Experience
154
4.2 Mobile User Experience
155
4.2.1 Mobile Web Experience of an Inventory Manager
156
4.2.2 Mobile Web Experience of an Internal Sales Representative
157
4.2.3 Native Mobile Apps
159
4.2.4 SAP Mobile Start
161
4.2.5 SAP BTP SDK for iOS and SAP BTP SDK for Android
161
4.3 User Interface Adaptation
162
4.3.1 Key User Adaptation for SAP Fiori Apps
162
4.3.2 Key User Adaptation for Classic Applications
164
4.3.3 End User Personalization
166
4.4 Digital Assistants
169
4.4.1 Chatbots Based on SAP Conversational AI
170
4.4.2 Human-to-Human Chat
171
4.4.3 Groupware and Microsoft Teams Integration
172
4.5 Summary
173
5 Analytics
175
5.1 Embedded Analytics and Enterprise Analytics
175
5.1.1 Embedded Analytics Enabled by SAP Fiori and SAP Analytics Cloud
177
5.1.2 Enterprise Analytics Using SAP Analytics Solutions
180
5.2 Embedded Analytics in SAP S/4HANA Cloud
183
5.2.1 Business User Persona
183
5.2.2 Functions for Business Users
184
5.2.3 Analytics Specialist Persona
191
5.2.4 Custom Queries, Reports, and KPIs
193
5.3 Architecture and Integration with Other SAP Analytics Solutions
199
5.3.1 Analytics Architecture of SAP S/4HANA Cloud
199
5.3.2 ABAP Core Data Services Used for Analytics in SAP S/4HANA Cloud
203
5.3.3 Data Extraction to SAP BW/4HANA and SAP Data Warehouse Cloud
205
5.3.4 SAP Analytics Cloud
205
5.4 Summary
207
6 Business Capabilities
209
6.1 Sourcing and Procurement
209
6.1.1 Service Procurement
211
6.1.2 Sourcing
212
6.1.3 Operational Procurement
214
6.1.4 Machine Learning-Based Purchasing Functionality
217
6.1.5 Analytics in Sourcing and Procurement Functionality: Insight to Action
219
6.2 Manufacturing
222
6.2.1 Supported Production Modes
222
6.2.2 Demand-Driven Production Planning
224
6.2.3 Integrated Production Scheduling
225
6.2.4 Transparent Production Operations
226
6.2.5 Embedded Production Execution and Integrated Production Execution
229
6.2.6 Repetitive Manufacturing
231
6.2.7 Transparent Material Flow with Kanban
231
6.2.8 Outsourced Manufacturing
233
6.2.9 Quality Management
235
6.3 Logistics
236
6.3.1 Inventory Management
237
6.3.2 Logistics Execution
241
6.3.3 Integrated Warehouse Management
243
6.3.4 Order Promising: Available to Promise
245
6.3.5 Transportation Management
248
6.3.6 Handling Unit Management
249
6.4 Sales
250
6.4.1 Product Vision and Direction
250
6.4.2 Quote to Order
252
6.4.3 Order and Contract Management
256
6.4.4 Customer Invoice Management
262
6.4.5 Customer Returns Management
263
6.4.6 Sales Analytics
265
6.5 Service
267
6.5.1 Service Characteristics and Processes
268
6.5.2 Intelligent Service Management
270
6.5.3 Service Order Management
270
6.5.4 Service Contract Management
275
6.5.5 In-House Repair
278
6.6 Maintenance Management
281
6.6.1 Intelligent Asset Management
282
6.6.2 Managing Asset Master Data
285
6.6.3 Plan-to-Optimize Assets
285
6.6.4 Operate-to-Maintain Assets
287
6.7 Finance
294
6.7.1 Universal Journal
295
6.7.2 Record-to-Report Process
296
6.7.3 Financial Planning and Analysis
300
6.7.4 Invoice-to-Pay and Invoice-to-Cash Processes
301
6.7.5 Treasury and Cash Management
303
6.7.6 Financial Compliance Management
305
6.8 Cross Capabilities
307
6.8.1 Solution Business Models
307
6.8.2 Advanced Intercompany Sales
314
6.8.3 Advanced Variant Configuration
317
6.8.4 Billing and Revenue Innovation Management
322
6.8.5 Product Lifecycle Management
326
6.8.6 Enterprise Portfolio and Project Management
333
6.8.7 Environment, Health, and Safety
337
6.8.8 Product Compliance
339
6.9 Industry Variants
342
6.9.1 Professional Services
342
6.9.2 Discrete Manufacturing Industries
348
6.9.3 Process Manufacturing Industries
353
6.10 Summary
359
7 Globalization
361
7.1 Introduction
361
7.2 Global Tax Management
363
7.3 Global Payments
368
7.4 Localization Extensibility
369
7.4.1 Layers of a Localization
370
7.4.2 Localization Extensibility
370
7.4.3 Building a Community of Practice
370
7.5 Summary
371
8 Extensibility
373
8.1 In-App/Key User Extensibility
374
8.1.1 User Interface Flexibility
375
8.1.2 Field Extensibility
375
8.1.3 Business Logic Extensibility and Tracing
377
8.1.4 Custom Business Objects
378
8.1.5 Custom CDS Views
379
8.1.6 Lifecycle Management of In-App Extensions of SAP S/4HANA Cloud
380
8.1.7 Extensibility Templates
380
8.1.8 Exploring Extensibility Options
380
8.2 Side-by-Side Extensibility
381
8.2.1 Side-by-Side Extensions
381
8.2.2 SAP Extension Suite
384
8.2.3 Event-Driven Extensions
388
8.3 In-App Developer Extensibility
391
8.3.1 Development Model
392
8.3.2 APIs, Extension Points, and Stability Contracts
394
8.3.3 Programming Language and Tools
396
8.3.4 Lifecycle Management
398
8.4 Summary
399
9 Integration
401
9.1 Integration Strategy
401
9.1.1 Integration Rationale
401
9.1.2 Integration Best Practices
402
9.1.3 Cloud Integration Setup Procedure and Tooling
403
9.2 Application Programming Interfaces and Third-Party Integration
404
9.2.1 SAP S/4HANA Cloud Integration Technologies
404
9.2.2 Discovery of SAP S/4HANA Cloud APIs and Business Events
406
9.2.3 SAP S/4HANA Cloud API Request Process
407
9.2.4 Third-Party Integration
408
9.3 Master Data
408
9.3.1 Master Data Integration
409
9.3.2 Master Data Management
416
9.4 Summary
422
10 SAP S/4HANA Cloud Adoption and Lifecycle Management
423
10.1 Adoption versus Implementation
423
10.2 SAP Activate Methodology
425
10.2.1 Key Concepts of SAP Activate
426
10.2.2 Components of SAP Activate
429
10.3 SAP S/4HANA Cloud Three-System Landscape
433
10.4 Tool Support for SAP Activate
437
10.4.1 Business-Driven Configuration
438
10.4.2 SAP Cloud ALM
450
10.5 Phases of SAP Activate
459
10.5.1 Discover
459
10.5.2 Prepare
460
10.5.3 Explore
462
10.5.4 Realize
464
10.5.5 Deploy
466
10.5.6 Run
468
10.6 Identity and Access Management
469
10.6.1 Identity and Access Management and Authorizations
469
10.6.2 SAP Activate Methodology for Identity and Access Management
470
10.6.3 Phase Activities
471
10.6.4 SAP Cloud Identity Services
473
10.6.5 Integration
474
10.7 Data Migration
474
10.7.1 SAP S/4HANA Migration Cockpit
474
10.7.2 Data Migration Process and Project Considerations
477
10.8 Release Management
478
10.8.1 Release Upgrade Schedule
479
10.8.2 Plan and Perform Preparation Steps
480
10.8.3 Tools and Best Practices
480
10.8.4 Communication and Organizational Change Management Measures
482
10.8.5 Continuous Delivery for SAP S/4HANA Cloud
482
10.9 Test Management
485
10.9.1 Testing SAP S/4HANA Cloud Implementations
485
10.9.2 Test Automation Tool for SAP S/4HANA Cloud
487
10.10 Embedded Learning and User Assistance
491
10.10.1 In-Application User Assistance
491
10.10.2 Embedded Enablement Content
492
10.10.3 What’s New Content
493
10.10.4 SAP Enable Now
494
10.11 Roadmap, Customer Influence, and Community
495
10.11.1 SAP Road Map Explorer
496
10.11.2 Customer Influence Opportunities
498
10.11.3 SAP Community
500
10.12 SAP Services and Support Offerings
502
10.12.1 Kickstart for Cloud Onboarding
504
10.12.2 SAP Value Assurance for SAP S/4HANA Cloud
504
10.12.3 Quick-Start Service for SAP S/4HANA Cloud
504
10.12.4 Value Adoption Service for SAP S/4HANA Cloud
505
10.12.5 SAP Preferred Success
506
10.12.6 SAP Enterprise Support
506
10.13 Critical Success Factors
507
10.14 Summary
509
11 Conclusion
511
11.1 Additional Learning Resources
511
11.1.1 SAP Learning Site
511
11.1.2 openSAP
512
11.1.3 SAP Learning Hub
513
11.1.4 SAP Learning Journey Illustrations
513
11.1.5 SAP Certification
514
11.1.6 SAP Help Portal
515
11.2 Summary and Outlook
516
The Authors
519
Coauthors
521
Chapter 1
521
Chapter 2
521
Chapter 3
522
Chapter 4
522
Chapter 5
522
Chapter 6
522
Chapter 7
525
Chapter 8
525
Chapter 9
525
Chapter 10
525
Chapter 11
526
Reviewers
526
Index
527