Table of Contents

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Preface
13
Target Audience
13
Structure of This Book
13
1 Introducing Concur Travel and Expense
17
1.1 Typical Issues and Constraints of T&E Processes
17
1.1.1 Efficiency Problems
18
1.1.2 Ineffective Management of T&E
19
1.1.3 Poor User Experience
20
1.2 A Vision for the T&E Process of the Future
21
1.2.1 Paper-Free
22
1.2.2 Mobile
24
1.2.3 Automated
24
1.2.4 Connected
25
1.2.5 Easy to Use
26
1.2.6 The Vision
26
1.3 Concur Travel & Expense at a Glance
27
1.3.1 Solution Overview
27
1.3.2 Travel
31
1.3.3 Expense
33
1.3.4 Request
34
1.3.5 Reporting
35
1.3.6 Configuring Concur
36
1.4 The Business Case for Concur
37
1.5 Summary
41
2 Employee and User Data
43
2.1 Employee Master Record Fields
44
2.1.1 System Settings
44
2.1.2 Personal Information
45
2.1.3 User Administration Data
48
2.2 Configuring Employee Forms
51
2.3 Permissions
53
2.4 Creating Employee Data
55
2.5 Summary
57
3 Concur Travel
59
3.1 Business Principles
59
3.2 Using Concur Travel for Business Trips
62
3.2.1 Concur Travel Profile
63
3.2.2 Using the Travel Wizard and Result Pages
67
3.2.3 The Booking Process
70
3.3 Concur TripLink Integration and Concur TripIt App
88
3.4 Basic Configuration for Concur Travel
90
3.4.1 Rule Classes
91
3.4.2 Travel Rules
92
3.4.3 Custom Text
95
3.4.4 Languages
96
3.4.5 E-Receipts
97
3.4.6 Travel Vendor Exclusions
98
3.4.7 Regional Hotel Rates
98
3.4.8 Travel Alternatives
99
3.4.9 Ghost/BTA Cards
100
3.4.10 Credit Card BIN Restrictions
101
3.4.11 Reporting Requirements
101
3.4.12 Your T&E Policy
103
3.4.13 Managing Preferred Vendors in Concur
106
3.5 Advanced Configuration Options for Concur Travel
108
3.6 Summary
111
4 Concur Expense
113
4.1 Business Principles
113
4.2 Using Concur Expense to Settle Expenses
115
4.3 Basic Configuration for Concur Expense
125
4.3.1 Policy Group
126
4.3.2 Expense Types
127
4.3.3 Account Codes
128
4.3.4 Forms
128
4.3.5 Trip Mappings
130
4.3.6 Taxation
130
4.3.7 Approval Workflows
132
4.3.8 Compliance Controls
134
4.3.9 Company and Personal Mileage Rates for Cars
137
4.3.10 Employee Reimbursement
139
4.3.11 Company Cards
139
4.3.12 Reporting Configuration
141
4.4 Advanced Configuration for Concur Expense
141
4.4.1 Policies
141
4.4.2 Expense Types
145
4.4.3 Group Configurations
146
4.4.4 Audit Rules and Exceptions
148
4.4.5 Expense Forms and Fields
151
4.4.6 Feature Hierarchies
152
4.4.7 Localization
153
4.4.8 Currency Administration
155
4.4.9 Mapping Concept Fields
155
4.4.10 Receipt Handling
156
4.4.11 Workflow
158
4.5 Concur Expense Pay Global
159
4.5.1 Processes
159
4.5.2 Configuration
161
4.5.3 Maintenance of Concur Expense Pay Global
167
4.6 Market-Specific Requirements
169
4.6.1 United States
169
4.6.2 Canada
170
4.6.3 United Kingdom
172
4.6.4 Germany
177
4.6.5 Australia and New Zealand
183
4.6.6 Asia Pacific
190
4.7 Summary
191
5 Concur Request
193
5.1 Business Principles
194
5.2 Getting and Giving Approvals with Concur Request
194
5.3 Concur Request Configuration
200
5.3.1 Agency Proposals
201
5.3.2 Booking Switch
203
5.3.3 Budget Insight
205
5.3.4 Country Groups
206
5.3.5 Event Requests
206
5.3.6 Risk Management
207
5.3.7 Segment Types
207
5.4 Deploying Concur Request
208
5.5 Integration with Concur Travel and Concur Expense
210
5.6 Summary
212
6 Concur Reporting
213
6.1 T&E Analysis vs. Concur Intelligence Tools
214
6.1.1 Concur Analysis and Concur Intelligence: Shared Tools
214
6.1.2 Concur Intelligence-Only Tools
216
6.2 Using Existing Reports
217
6.2.1 Set Reporting Preferences
217
6.2.2 Running a Standard Report
220
6.3 Building and Editing Reports in Query Studio
224
6.3.1 Creating a New Report
225
6.3.2 Manipulating Data within Reports
227
6.4 Building and Editing Reports in Report Studio
228
6.4.1 Report Types and Structures
230
6.4.2 Creating a New Report
231
6.4.3 Bursting Reports
234
6.5 Dashboards
238
6.6 Summary
239
7 Integrating Concur with Third-Party Apps and Services
241
7.1 The Value of Third-Party Integration
241
7.2 General Configuration of Third-Party Apps and Services
242
7.3 E-Receipt Integration
247
7.4 Further Selected Solutions
249
7.4.1 Concur ExpenseIt
249
7.4.2 Pivot Prime from Pivot Payables
252
7.4.3 VAT IT Foreign VAT Reclamation
255
7.4.4 Visage Mobile International Travel Roaming Alerts (ITRA)
258
7.5 Summary
259
8 Integrating Concur with Other SAP Solutions
261
8.1 Integrating with HR Master Data
263
8.1.1 Integration with SAP ERP HCM
263
8.1.2 Integration with SAP SuccessFactors
269
8.2 Integrating with SAP ERP Financials
270
8.2.1 Financial Master Data Replication
271
8.2.2 Financial Posting
274
8.2.3 Feedback Loop
279
8.2.4 Features for Financial Integration
280
8.3 Integrating with Payroll in SAP ERP HCM
282
8.3.1 Import Data through Infotype 2010
283
8.3.2 Import Data through SAP Travel Management Database
284
8.4 Integrating with Further SAP Solutions
285
8.5 Summary
286
9 Making Concur Work for You: Tips for Implementation Projects
287
9.1 Getting Your Scope Right
287
9.1.1 Concur Solution Scope
289
9.1.2 Project Scope
295
9.2 Project Planning and Methodology
297
9.2.1 Concur Editions
297
9.2.2 The Project Plan
299
9.2.3 Tips for Project Management
302
9.3 Global Rollout
303
9.4 Change Management and Communication
306
9.5 Typical Pitfalls
308
9.6 Summary
309
Appendices
311
A Further Reading
311
B The Authors
313
B.1 Contributors
314
Index
315