New Announcements and Updates




SAP Solution Manager (3rd Edition)

Price:
Starting From $59.99
Product Code:
H3224
Average Rating:
( 24 product reviews )
Availability:
In stock!
Format:
Quantity:


Write your own product review

Product Details

ISBN:
978-1-59229-388-9
Author:
Marc Schäfer and Matthias Melich
Type:
Hardcover, 727 pages
Year:
2011

Product Description and Table of Contents

• Provides a complete overview of the solution for the management of business applications
• Explains the processes and functions in release 7.1 clearly
• Shows all tools in day-to-day use

What’s new in SAP Solution Manager 7.1? In this book, you'll find much more than the answer to this question. Discover all of the platform’s functions and learn how to support and improve the planning, operation, and optimization of your solution with SAP Solution Manager. Comprehensive and up to date, this definitive book leaves no questions unanswered!

All Concepts Explained Concisely
Whether it’s the new Monitoring and Alerting Infrastructure, Custom Code Management, or
Change Impact Analysis that you are interested in, you can take a look “under the hood” of SAP Solution Manager and understand its concepts.

Every Phase, Every Process
Find out how SAP Solution Manager supports you in all project phases—from the creation of the Business Blueprint, to the continuous optimization of your solution.

Tools in Action
Find comprehensive descriptions and screenshots that show the essential functional areas of SAP Solution Manager in use.

Customer Cases
Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager.

New in This Edition
Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management Database, and much more. This completely revised edition brings you right up to date.

Highlights

- Solution Implementation and Documentation
- Test Management
- Requests for Change, Quality Gates, and Transport Management
- Incident Management and Service Desk
- Monitoring, Root Cause Analysis, and Technical Administration
- Business Process Monitoring and Job Management
- Maintenance and Upgrade Management
- Manage In-House Developments

The Authors

Marc O. Schäfer leads the team for SAP Solution Manager as Director of Product Management and Marketing Communications. As Vice President, Dr. Matthias Melich is responsible for worldwide product management for SAP Solution Manager.

Table of Contents

  • ... Foreword from the Chief Operating Officer of SAP AG ... 19
  • ... Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support ... 21
  • ... Introduction ... 23
  • 1 ... Concept of SAP Solution Manager 7.1 ... 29
  • 1.1 ... Effective Implementation of Changes—Projects in SAP Solution Manager ... 30
  • 1.2 ... Efficient Operation—Solutions in SAP Solution Manager ... 31
  • 1.3 ... Processes in SAP Solution Manager ... 32
  • 1.4 ... From SAP-Centered to Solution-Wide Use ... 35
  • 1.4.1 ... Simple Usage for the Overall Customer Solution ... 35
  • 1.4.2 ... Openness: Integration of Partner Products ... 37
  • 1.4.3 ... Openness: SAP Solution Manager for Non-SAP Software ... 38
  • 1.5 ... Improved User-Friendliness ... 44
  • 1.5.1 ... Maintaining an Overview with Management Dashboards ... 44
  • 1.5.2 ... End-to-End Monitoring and Alerting ... 47
  • 1.5.3 ... SAP CRM User Interface Web Client UI and Work Center Increase User-Friendliness ... 47
  • 1.6 ... Extension of Usage Rights Brings Cost Advantages ... 50
  • 2 ... Application Lifecycle Management (ALM) ... 55
  • 2.1 ... Phases and Topic Blocks ... 55
  • 2.2 ... Implementation of Changes Using Releases (Major Release) ... 60
  • 2.2.1 ... Requirements Phase ... 61
  • 2.2.2 ... Design Phase ... 63
  • 2.2.3 ... Build Phase ... 65
  • 2.2.4 ... Test Phase ... 66
  • 2.2.5 ... Deploy Phase ... 71
  • 2.3 ... Implementation of Requirements through Maintenance (Minor Release) ... 72
  • 3 ... Effective and Efficient Operation ... 75
  • 3.1 ... Operations Control Center ... 76
  • 3.2 ... Proactive Monitoring and Working with the Alert Inbox ... 78
  • 3.3 ... Technical Administration ... 82
  • 3.4 ... Business Process Operations for the Example of “Monitoring the Day-End Closing” ... 83
  • 3.5 ... Business Process Operations for the Example of “Automatic Business Exception Management” ... 86
  • 3.6 ... Technical Operations for the Example of “Analysis of Complex Technical Problems” ... 87
  • 4 ... Solution Documentation in SAP Solution Manager ... 91
  • 4.1 ... Technical Landscape Documentation ... 93
  • 4.1.1 ... Landscape Data, Tools for Administration, and Processes to Use ... 95
  • 4.1.2 ... Handling Landscape Data ... 99
  • 4.1.3 ... Topology of the Tools for Managing Landscape Data ... 112
  • 4.2 ... Solution Documentation Assistant ... 113
  • 4.2.1 ... Documentation of the System Landscape ... 114
  • 4.2.2 ... Automatically Assigning the Results of the Analysis to a Business Process Structure ... 114
  • 4.2.3 ... Updating Analysis Results in a Project or Transferring Results to a Solution ... 121
  • 4.3 ... Reverse Business Process Documentation ... 122
  • 4.4 ... Initial Setup of a Business Blueprint Structure with the Excel Upload Interface ... 124
  • 4.5 ... Documentation of the Solution ... 125
  • 4.6 ... SAP Solution Manager at Sanofi-Aventis Deutschland GmbH ... 131
  • 5 ... Implementing Solutions ... 137
  • 5.1 ... Accelerated and Process-Oriented Implementation by Means of SAP Standard Content ... 138
  • 5.1.1 ... Structure ... 138
  • 5.1.2 ... Contents ... 140
  • 5.1.3 ... Product Dependency ... 142
  • 5.1.4 ... Outlook ... 142
  • 5.2 ... ASAP Implementation Method ... 143
  • 5.2.1 ... Scope and Usage ... 143
  • 5.2.2 ... Roadmap Phases ... 144
  • 5.2.3 ... Structure of the ASAP Method ... 145
  • 5.2.4 ... Business Add-Ons for the ASAP Method ... 146
  • 5.2.5 ... Working with the Run SAP and ASAP Implementation Roadmaps ... 146
  • 5.3 ... Project Administration as the Cornerstone of Project Preparation ... 149
  • 5.3.1 ... Project Administration ... 150
  • 5.3.2 ... Creating an Implementation Project ... 150
  • 5.3.3 ... Defining the Project Scope and the Procedure ... 151
  • 5.3.4 ... Managing Project Team Members ... 152
  • 5.3.5 ... Defining the System Landscape ... 153
  • 5.3.6 ... Defining the Project-Specific Milestones ... 154
  • 5.3.7 ... Storing Organizational Units ... 154
  • 5.3.8 ... Defining Project Standards ... 155
  • 5.4 ... Business Blueprint—Conceptual Design for Your Solution ... 157
  • 5.4.1 ... Structure of the Business Blueprint ... 157
  • 5.4.2 ... Documenting the Conceptual Design ... 162
  • 5.4.3 ... Defining Persons Responsible ... 164
  • 5.4.4 ... Completing the Business Blueprint ... 164
  • 5.5 ... Solution Configuration ... 166
  • 5.5.1 ... Prerequisites for Configuration ... 166
  • 5.5.2 ... Basic Principles of the Configuration ... 167
  • 5.5.3 ... Implementing Customer Developments ... 170
  • 5.5.4 ... Working with Service Messages ... 171
  • 5.6 ... Test Management ... 172
  • 5.7 ... E-Learning Management—Efficient Knowledge Transfer During Projects ... 173
  • 5.7.1 ... Creating Learning Materials ... 173
  • 5.7.2 ... SAP Productivity Pak by ANCILE Adapter for SAP Solution Manager ... 174
  • 5.7.3 ... Organizing and Distributing Training Content ... 175
  • 5.8 ... Reporting for Your Implementation Project ... 178
  • 5.8.1 ... Reporting Roadmap ... 178
  • 5.8.2 ... Reporting—Business Blueprint ... 178
  • 5.8.3 ... Reporting—Configuration ... 181
  • 5.8.4 ... Reporting—Training Materials ... 184
  • 5.8.5 ... Reporting—Test ... 185
  • 5.8.6 ... Reporting—System Landscape ... 185
  • 5.8.7 ... Reporting—History ... 186
  • 5.9 ... SAP Solution Manager at the HARTMANN GROUP ... 186
  • 6 ... Template Management ... 193
  • 6.1 ... Application Areas for Templates ... 193
  • 6.1.1 ... The Company-Wide Process Library ... 194
  • 6.1.2 ... Global Rollout ... 194
  • 6.2 ... Template Management in Detail ... 196
  • 6.2.1 ... Template Management in the Context of Application Lifecycle Management ... 197
  • 6.2.2 ... Methodical Support from the Global ASAP Template Roadmap ... 199
  • 6.2.3 ... Creating Templates ... 200
  • 6.2.4 ... Business Blueprint Definition and Configuration Structure ... 201
  • 6.2.5 ... Releasing and Implementing Templates ... 202
  • 6.2.6 ... Tips and Tricks for Working with Templates ... 203
  • 6.3 ... Template Management and Lifecycle ... 206
  • 6.3.1 ... Comparing and Adjusting Changes ... 206
  • 6.3.2 ... Copying Template Changes (Rollout) ... 210
  • 6.3.3 ... Feeding Local Changes Back into the Template (Roll-In) ... 211
  • 6.4 ... Template Management at Procter & Gamble ... 212
  • 7 ... Test Management ... 219
  • 7.1 ... Procedure from Test Planning to Test Execution ... 220
  • 7.2 ... Options for Test Tools ... 222
  • 7.2.1 ... Test Option 1 ... 222
  • 7.2.2 ... Test Option 2 ... 223
  • 7.2.3 ... Test Option 3 ... 223
  • 7.2.4 ... Supplementary Products ... 224
  • 7.3 ... Business Process Change Analyzer ... 224
  • 7.3.1 ... Use Case 1: Customizing Changes ... 224
  • 7.3.2 ... Use Case 2: Changing Custom Code ... 226
  • 7.3.3 ... Use Case 3: Enhancement Package—Business Function Analysis ... 227
  • 7.3.4 ... Use Case 4: Optimization of the Test Scope for SAP Support Packages or SAP Enhancement Packages ... 228
  • 7.3.5 ... Preparations ... 232
  • 7.3.6 ... Customer Benefits ... 237
  • 7.4 ... Test Option 1 ... 237
  • 7.4.1 ... Overview of Test Functions and Tools for Test Option 1 ... 238
  • 7.4.2 ... “Test Management” Work Center ... 240
  • 7.4.3 ... Manual Testing ... 242
  • 7.4.4 ... Test Automation ... 246
  • 7.4.5 ... Test Reporting ... 251
  • 7.5 ... Test Option 2—Testing with the SAP Quality Center by HP ... 253
  • 7.5.1 ... Overview of Test Functions and Tools for Test Option 2 ... 254
  • 7.5.2 ... Transfer to the Business Blueprint ... 257
  • 7.5.3 ... Creating Test Plans ... 258
  • 7.5.4 ... Generating Test Cases Using SAP Test Acceleration and Optimization ... 259
  • 7.5.5 ... Executing Test Cases Using SAP Test Acceleration and Optimization and the SAP Quality Center ... 260
  • 7.5.6 ... Exchanging Error Messages Between the SAP Quality Center by HP and SAP Solution Manager ... 263
  • 7.5.7 ... Reporting in SAP Solution Manager and the SAP Quality Center by HP ... 264
  • 7.5.8 ... Maintenance of Test Cases Using SAP Test Acceleration and Optimization ... 265
  • 7.6 ... Test Option 3—Integration Using IBM Rational Tools ... 267
  • 7.6.1 ... An Automated, Integrated, and Standardized Approach ... 267
  • 7.6.2 ... Creating Business Blueprints and Requirements Management ... 268
  • 7.6.3 ... Change Impact Analysis ... 268
  • 7.6.4 ... Test Planning ... 269
  • 7.6.5 ... Testing ... 269
  • 7.6.6 ... Customer Benefits ... 270
  • 7.7 ... SAP Solution Manager at Colgate-Palmolive ... 271
  • 8 ... Change Control Management ... 279
  • 8.1 ... Quality Gate Management ... 280
  • 8.1.1 ... “Change Management” Work Center ... 281
  • 8.1.2 ... Central Transport Management with Quality Gate Management ... 287
  • 8.1.3 ... SAP Best Practices in the Transport Area ... 290
  • 8.2 ... Change Request Management ... 291
  • 8.2.1 ... Change Request Management in Detail ... 293
  • 8.2.2 ... Architecture ... 298
  • 8.2.3 ... Project Cycle and Maintenance Cycle ... 299
  • 8.2.4 ... Request for Change ... 303
  • 8.2.5 ... Change Types in Change Request Management in Detail ... 307
  • 8.2.6 ... Change Management Using Change Request Management ... 312
  • 8.2.7 ... Central Change Control ... 315
  • 8.2.8 ... Transparency of Change Processes ... 320
  • 8.2.9 ... Integration of Change Request Management with Other Application Lifecycle Management Functions ... 323
  • 8.3 ... Transport Management ... 327
  • 8.3.1 ... SAP Change and Transport System (CTS) ... 327
  • 8.3.2 ... Synchronizing Development Systems ... 338
  • 8.3.3 ... SAP Transport Execution Analysis Service ... 340
  • 8.4 ... Change Diagnosis ... 342
  • 8.4.1 ... Tracing Changes ... 343
  • 8.4.2 ... Change Reporting ... 343
  • 8.4.3 ... End-to-End Change Analysis ... 344
  • 8.4.4 ... Configuration Validation ... 346
  • 8.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 350
  • 9 ... Application Incident Management ... 359
  • 9.1 ... Incident and Problem Management ... 359
  • 9.1.1 ... IT Service Management According to ITIL ... 360
  • 9.1.2 ... SAP IT Service Management (SAP ITSM) ... 362
  • 9.1.3 ... Integration Concept ... 363
  • 9.1.4 ... Application Scenarios ... 365
  • 9.1.5 ... The Central Incident and Problem Management Process ... 374
  • 9.1.6 ... Master Data ... 381
  • 9.1.7 ... Best Practice Functions ... 384
  • 9.2 ... Incident Management with Help Desk Systems from Other Providers ... 389
  • 9.3 ... Incident Management for IT Service Providers ... 391
  • 9.4 ... Incident Management for Software Partners ... 398
  • 9.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 402
  • 9.6 ... SAP Solution Manager at itelligence AG ... 410
  • 10 ... Technical Operations ... 417
  • 10.1 ... Technical Monitoring ... 421
  • 10.1.1 ... Alert Inbox ... 422
  • 10.1.2 ... System Monitoring ... 427
  • 10.1.3 ... Connection Monitoring ... 429
  • 10.2 ... Central Monitoring of SAP NetWeaver Process Integration ... 431
  • 10.2.1 ... Starting and Navigation ... 434
  • 10.2.2 ... Overview Monitor ... 434
  • 10.2.3 ... Component Monitor ... 437
  • 10.2.4 ... Channel Monitor ... 438
  • 10.2.5 ... Message Monitor ... 438
  • 10.2.6 ... Central Content-Based Message Search ... 443
  • 10.2.7 ... Connecting to the Alert Infrastructure ... 445
  • 10.2.8 ... Connection to the Service Desk ... 446
  • 10.3 ... End User Experience Monitoring ... 446
  • 10.4 ... End-to-End Root Cause Analysis ... 453
  • 10.4.1 ... Procedure for Root Cause Analysis ... 454
  • 10.4.2 ... Architecture ... 456
  • 10.4.3 ... Tools in the “Root Cause Analysis” Work Center ... 458
  • 10.4.4 ... Root Cause Analysis in Detail ... 460
  • 10.4.5 ... Quality Assurance with the Root Cause Analysis Tools ... 469
  • 10.5 ... Technical Administration ... 471
  • 10.5.1 ... Work Mode Management ... 472
  • 10.5.2 ... IT Calendar ... 480
  • 10.5.3 ... Managing Notifications ... 481
  • 10.5.4 ... Central System Administration (CSA) ... 482
  • 10.6 ... Technical Analysis ... 492
  • 10.6.1 ... Technical Evaluations ... 492
  • 10.6.2 ... Management Evaluations ... 506
  • 10.7 ... Data Volume Management (DVM) ... 509
  • 10.7.1 ... Position Determination ... 510
  • 10.7.2 ... Analyzing the Data Distribution ... 511
  • 10.7.3 ... Prioritizing Objects ... 516
  • 10.7.4 ... Prioritizing by Memory Consumption ... 517
  • 10.7.5 ... Prioritizing by Age Structure of the Data ... 518
  • 10.7.6 ... Prioritizing by Frequency of Use ... 519
  • 10.7.7 ... Evaluating the Data ... 521
  • 10.7.8 ... Discussions with the Departments ... 524
  • 10.7.9 ... Project Reporting ... 526
  • 11 ... Business Process Operations ... 529
  • 11.1 ... Business Processes and Interface Monitoring ... 530
  • 11.1.1 ... Tools that Support the Operation of Business Processes ... 530
  • 11.1.2 ... Business Process Monitoring in SAP Solution Manager ... 532
  • 11.1.3 ... Handling Business Process Monitoring in SAP Solution Manager ... 534
  • 11.1.4 ... Using Business Process Analytics to Improve Business Processes ... 537
  • 11.2 ... Job Scheduling Management ... 539
  • 11.2.1 ... The Challenges of Job Scheduling Management ... 541
  • 11.2.2 ... Case Study: A Job Scheduling Management Process as Conceived in the SAP Standard System ... 543
  • 11.2.3 ... Automatically Redirecting a User from the Backend System to the SAP Solution Manager Application Form ... 550
  • 11.2.4 ... Job Scheduling Management Health Check ... 551
  • 11.3 ... Data Consistency Management ... 553
  • 11.3.1 ... Introducing Data Consistency Management ... 553
  • 11.3.2 ... Overview of the Tools for Data Consistency Management ... 555
  • 11.4 ... Business Process Performance ... 561
  • 11.4.1 ... Business Process Performance Optimization ... 561
  • 11.4.2 ... Performance Optimization with SAP Self-Services ... 566
  • 11.5 ... SAP Solution Manager at Bayer MaterialScience ... 570
  • 12 ... Maintaining an SAP Solution Landscape ... 575
  • 12.1 ... The Maintenance Optimizer ... 576
  • 12.1.1 ... The Maintenance Optimizer in Detail ... 578
  • 12.1.2 ... Maintenance Optimizer for SAP ERP ... 583
  • 12.1.3 ... Supporting Complex Landscapes ... 585
  • 12.1.4 ... Country Legal Changes Packages for SAP ERP HCM—Integrating Solutions and HR Support Packages in the Maintenance Transaction ... 586
  • 12.1.5 ... Authorizations and Reports in the Maintenance Optimizer ... 586
  • 12.1.6 ... Maintenance Certificate and License Management ... 587
  • 12.2 ... System Recommendations ... 589
  • 12.2.1 ... Receiving Recommendations for your Systems ... 590
  • 12.2.2 ... Integration with Other Tools in SAP Solution Manager ... 591
  • 12.2.3 ... Setting Up the System Recommendations Function ... 591
  • 12.2.4 ... Summary ... 592
  • 13 ... Support for Upgrade Projects ... 593
  • 13.1 ... Upgrade Dependency Analyzer ... 594
  • 13.1.1 ... Possible Dependency Statements ... 596
  • 13.1.2 ... Distinctions Among the UDA, the Maintenance Optimizer, and the Scenario and Component Lists (PCL/SCL) ... 599
  • 13.1.3 ... Data Quality and Legal Disclaimer ... 600
  • 13.1.4 ... Examples of Using the UDA ... 600
  • 13.2 ... Project Planning and Project Management Using the Upgrade Roadmap ... 607
  • 13.3 ... Custom Development Management Cockpit ... 609
  • 13.4 ... Maintenance Optimizer ... 609
  • 13.5 ... Test Management ... 610
  • 13.6 ... User Training ... 610
  • 13.7 ... SAP Upgrade Assessment ... 611
  • 13.8 ... SAP GoingLive Functional Upgrade Check ... 611
  • 13.9 ... Near Zero Downtime Method ... 612
  • 14 ... SAP Landscape Transformation ... 613
  • 14.1 ... The Greenfield Approach ... 616
  • 14.2 ... SAP’s Approach to SAP Transformations ... 617
  • 14.3 ... Phases of Executing a Transformation Project ... 618
  • 14.3.1 ... Identification of the Transformation Approach ... 619
  • 14.3.2 ... Analysis of the System Landscape and Planning of the Project ... 619
  • 14.3.3 ... Evaluating and Preparing a Transformation Project ... 619
  • 14.3.4 ... Realizing a Transformation Project ... 619
  • 14.3.5 ... Typical Approach for Executing a Client Transfer ... 620
  • 14.4 ... Transformation Scenarios ... 621
  • 14.4.1 ... Transformation Solutions for Sales, Purchasing, and Restructuring Initiatives ... 621
  • 14.4.2 ... Standardization and Transformation of Data ... 626
  • 14.4.3 ... Consolidation of Systems and Reduction of IT Costs ... 631
  • 14.5 ... Using SAP Landscape Transformation ... 633
  • 14.5.1 ... Working with SAP Landscape Transformation ... 634
  • 14.5.2 ... Structure of the Work Center of SAP LT Software ... 635
  • 14.5.3 ... Creating Projects ... 638
  • 14.5.4 ... Combining Transformation Solutions ... 639
  • 14.5.5 ... Executing Projects ... 640
  • 14.5.6 ... Executing Analyses ... 641
  • 14.5.7 ... Executing Transformation Applications ... 642
  • 14.5.8 ... Important Notes and Recommendations Regarding the Technical Execution ... 643
  • 14.5.9 ... Troubleshooting and Support ... 643
  • 14.6 ... Additional Services for SAP Landscape Transformation ... 644
  • 14.7 ... SAP Solution Manager at SKW Stahl-Metallurgie Holding AG ... 648
  • 15 ... Custom Code Management: Efficient Management of Custom Code ... 653
  • 15.1 ... Introduction to Custom Code Management ... 653
  • 15.1.1 ... The City Model ... 654
  • 15.1.2 ... The Custom Code Management Process ... 656
  • 15.2 ... Custom Code Lifecycle Management—Managing Custom Code ... 658
  • 15.2.1 ... Process and Architecture ... 659
  • 15.2.2 ... The CCLM Application in Detail ... 662
  • 15.2.3 ... Settings ... 664
  • 15.2.4 ... Library Definition ... 666
  • 15.2.5 ... Objects in the Library ... 667
  • 15.2.6 ... Reporting ... 668
  • 15.3 ... Custom Code Development Management Cockpit ... 670
  • 15.4 ... Analyses for Custom Code ... 679
  • 15.4.1 ... Distinguishing SAP Original Objects from Clones ... 680
  • 15.4.2 ... Identifying the Usage Area of Clones ... 682
  • 15.4.3 ... Monitoring and Evaluating Modifications ... 683
  • 15.4.4 ... Distinguishing Versions of Your Program ... 684
  • 15.4.5 ... Time for Improvement ... 686
  • 15.5 ... Custom Code Lifecycle Management at Procter & Gamble ... 686
  • ... Appendices ... 691
  • A ... The Authors ... 691
  • B ... The Authors of Customer Experiences ... 711
  • ... Index ... 717



Additional Resource(s)


Download: Free sample chapter from this book

Product Reviews


Showing reviews 1-4 of 24 | Next

  1. Posted by Anonymous on Dec 30th, 2013

    This book really met my expectations.
    It is not a comprehensive guide; doesn't dive-into configuration details.
    Your "takeaways" after reading: big picture, understanding of major tools and their use, understanding of how Solution Manager can help you.


  2. Good book for basics

    Posted by Nicolai Werngreen on Nov 18th, 2013

    It is a very good book and covers a lot of basics about Solution Manager. The focus is on giving an overview and explaining the different areas in Solution Manager, not much on configuration.


  3. Really Nice book

    Posted by Manish on Sep 30th, 2013

    Really structured and organised book.This book explains lot of fundamentals on Solman


  4. Great and Up-to-Date Book

    Posted by Amit Mitra on Jul 12th, 2013

    Excellent book for Solution Manager covering all phases of implementation.


Showing reviews 1-4 of 24 | Next

Write your own product review
If you have purchased this book you can share your experience with others!
review guidelines

Find Similar Products by Category


Recently Viewed