Help & FAQs

How to Order:

The information below pertains to orders placed online at www.sap-press.com. You may also order over the telephone by calling SAP PRESS customer service directly at +1-781-751-8773 (or toll free at 1-866-684-7687 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time.

Adding items to cart:

As you navigate our website and browse for the books and technical guides that you would like to purchase, simply click on the “Add to Cart” button to place any specified item(s) in your cart.

NOTE: Most products have several different “add to cart” format options, such as:

  • Print Edition only
  • eBook Edition only
  • Or, our best value, the combination of both Print and eBook Editions together

Please select the radio button corresponding to the product format that you would like to purchase and specify the desired quantity before clicking on the “Add to Cart” button. When purchasing items that include the corresponding eBook edition(s), the maximum quantity is “1” per user. However, you may specify any quantity for print-only products.

Once added, you can review, delete, or modify these items by clicking on the “Shopping Cart” button, found on the upper right-hand side of your screen. By clicking on “View shopping cart” you may edit the quantity of each item in your cart and you may also remove any unwanted items before proceeding to checkout.

Checking out:

Simply click on the "Shopping Cart" button (upper right-hand side of your screen) to begin finalizing your transaction. Once inside your shopping cart, you can review your items and make changes if needed. Then, when you are ready to complete your order, click on the “Proceed to Checkout” button found inside your shopping cart. After clicking on "Proceed to Checkout" you will be guided through the process of confirming shipping and payment details. Once your order has been submitted you will receive detailed confirmation automatically.

Methods of payment:

SAP PRESS accepts payments online using Visa, Mastercard, and American Express. If you would like to use a corporate purchase order, please contact customer service for details on how to proceed

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Invoices/receipts:

After you have completed the checkout process successfully you will be presented with an invoice/receipt confirmation screen, which you may print or save for your records. A copy of this information will also be sent immediately the account holder’s e-mail address of record. In addition, a copy will be saved inside your account/profile. You may view this in the future by clicking on “My Account” and then clicking on “Your Order History” after logging in.

Changing an order:

Prior to checking out, customers may make unlimited changes to the items (and quantities of those items) within their shopping carts, as described above. If you notice that you have made a mistake, or if you would like to change your order for another reason AFTER it has already been submitted, you must contact customer service at +1-781-751-8773 (or toll free at 1-866-684-7687 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time immediately. You may also e-mail us at customer@sap-press.com. If possible, we will make the requested change for you, however if it is too late and your order has already entered our fulfillment process, then please consult the returns policy. We make every effort to assist in these situations if we can, but please be advised that, once submitted, website orders for SAP PRESS products are considered to be final. 

Error messages at checkout:

If you receive an error message and are not sure what it pertains to, please send a screen shot and/or a short explanation of the message to customer@sap-press.com. Our team will to review the issue and make corrections if necessary. If it is an issue that is preventing you from ordering you may also submit your order to customer@sap-press.com or call us at +1-781-751-8773 and one of our customer service representatives will be pleased to assist you.  

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Content Questions

What if I have a question regarding the content of a book?

Please send all content questions via email to customer@sap-press.com. All inquiries will be forwarded to the product manager for review and a response will be returned. Please DO NOT open a book for review of content unless you are certain that you are not going to return it for a refund. The book must remain in its original plastic shrink-wrap to be eligible for return.

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Using your Account:

Retrieving a lost password:

If you have forgotten or misplaced your existing SAP PRESS login details, simply click here. You will be prompted to submit your e-mail address and once you have do so, you will receive an e-mail with instruction on how to regain access to your account immediately.

Changing your username or password:

Simply click on “My Account” and log in. Once you have logged in, you may modify your account details including your password by clicking on the “Your Account Details” link and following the instructions provided.

Your Address Book:

This newly added feature on our website allows you to conveniently store multiple shipping addresses within your account. Simply click on “My Account” and log in. Once you have logged in, by clicking on the link for “Your Address Book” you may add, modify, or delete shipping addresses. Each time you place a new order, you may select one of your stored shipping addresses, or specify a new one.

Your Wish List(s):

Another newly added feature! Now, you can add items that you would like to purchase in the future to “Your wish list” and you may even create multiple wish lists for various purposes. On each product detail page you will find an “Add to Wish List” button. By clicking on this button, the product on that page will be added to the wish list that you specify.

Simply click on “My Account” and log in. Once you have logged in, by clicking on the link for “Your Wish Lists”  you may add, modify, or delete shipping addresses. Each time you place a new order, you may select one of your stored shipping addresses, or specify a new one.

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Shipping:

Shipping overview:

SAP PRESS delivers books and technical guides globally, to North America, Europe and all other continents. Customers located outside the USA may use our integrated shipping tools to calculate international shipping costs before completing their orders. If you are located in Germany, Austria or Switzerland you may choose to visit our German partner at www.sap-press.de.

USA FREE shipping:

SAP PRESS is pleased to offer all standard US deliveries of more than one book FREE OF CHARGE. Orders consisting of less than two books will incur a flat rate shipping charge of $4.95. Standard orders are sent via UPS Ground/Standard and arrive within 7-10 business days or less.

CANADA shipping:

All standard orders shipping to Canada will incur a flat fee of $7.95(US) for the first item and an additional $2.00 charge for each additional item. Standard orders are sent via UPS Ground/Standard and arrive within 7-10 business days or less.

US/Canada FASTER shipping:

Customers placing new orders for delivery within the US and Canada may now choose to select “FASTER SHIPPING” for an additional fee. Faster shipping takes 3-6 business days. To select “FASTER SHIPPING” and calculate the specific shipping cost for your order, simply add the items you wish to purchase to your shopping cart and proceed to checkout. As you proceed through the checkout process, you will be presented with a “shipping options” prior to completing your order. Here, you will see the cost of faster shipping based on the number of books ordered and the state/province. Upcoming releases are not eligible for faster shipping.

International Shipping (outside the US and Canada):

** International customers, please note the Customs fees and duties section below

Shipping costs are determined separately for each shipment, based on the destination and the number of books ordered. To calculate the specific shipping cost for your order, simply add the items you wish to purchase to your shopping cart and proceed to checkout. As you proceed through the checkout process, you will be presented, prior to completing your order with detailed shipping costs, conveniently broken down (whenever applicable) for current releases, upcoming releases, and any back-ordered items.

NOTE: For most international shipments, customers can optimize the shipping cost per book by ordering more than one book at a time. We recommend that you test different quantities in your shopping cart in order to determine the most cost effective way to proceed, or consult with one of our customer service specialists.

Customs fees and duties:

Since SAP PRESS books are shipped from within the United States, there are never any customs fees or duties on US-based orders. In addition, SAP PRESS goes to great lengths, together with our logistics partners to ensure that our products are tax-exempt in many countries and that customs fees and duties are kept to a minimum for all of our international customers. However, any duties, taxes, or customs-related costs imposed by the destination country are the sole responsibility of the customer/recipient and will not be paid for or reimbursed by SAP PRESS at any time for any reason.

Refused or abandoned packages:

SAP PRESS will not issue refunds for refused or abandoned packages. Please see our return policy below.

Delivery times:

Here is a general guide to anticipated delivery times (from the day your order is placed):

US/Canada Standard UPS Ground Shipping:    7-10 business days or less.
US/Canada “FASTER SHIPPING” via UPS:
 3-6 business days or less.
International UPS WorldSaver Shipping: 
7-10 business days or less.

Tracking your order:

By providing an accurate and up-to-date e-mail address when you submit your order, you will ensure that you receive an automated notification (within about 2 business days from when you placed your order) which will include the UPS tracking number for your package(s) and instructions on how to track it yourself online at www.ups.com.

Post Office Box (PO Box) addresses:

UPS does not ship to P. O. Box addresses. If you need to place an order to a P. O. Box address, please call Customer Service at +1-781-751-8773 (or toll free at 1-866-684-7687 for US and Canadian customers) Monday to Friday, between 8am and 5pm Eastern time. If you choose to order for delivery to a post office box, your order will be sent via United States Postal Service (USPS). There is currently no provision for tracking orders shipped via USPS. Therefore, it is important to note that any orders sent to P. O. Box addresses via USPS will not be replaced if lost in transit. We encourage all customers NOT to use a PO Box address.

Upcoming releases:

SAP PRESS encourages customers to pre-order books before they are published. When you decide to pre-order any product(s) your credit card will be authorized for the purchase price but final charges will not be processed until your order is ready to ship. Shipping charges for upcoming releases are based on single book shipping rates and will be presented to you at the time that you place your order. Please consult our website or a customer service representative for the most up-to-date details on the anticipated release date of an upcoming book.

Out of stock items:

Any items that are temporarily sold out or out of stock will be shipped immediately once new inventory is available. By providing an accurate e-mail address when you order is placed, you can ensure that you will receive an automated notification with tracking details as soon as your order has been shipped.

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Returns:

Changes and Cancellations:

Most orders placed at www.sap-press.com enter the shipping process very quickly so that we can deliver your books to you as soon as possible. Orders already in the shipping process cannot be modified.

If you would like to attempt to change or cancel an order that has not already entered the shipping process, please call customer service as quickly as possible after placing the order. Customer service for SAP PRESS customers is available Monday to Friday from 8am to 5pm Eastern time by calling +1-781-751-8773. If it is still possible to do so, we will change or cancel your order per your request. SAP PRESS is not liable for orders that cannot be changed or cancelled before entering the shipping process, regardless of when the notification of such order was sent or received. In the case of any order that cannot be changed or cancelled, please consult our returns policy.

Our Returns policy (printed books):

SAP PRESS customers may return new, unopened items sold and fulfilled directly by SAP PRESS within 30 days of delivery for a full refund. Items must be returned unused, in their original product packaging. In the case where SAP PRESS has delivered the wrong product, or otherwise caused the order to not be fulfilled accurately, return shipping (if required) will be paid for by SAP PRESS. Exchanges generally take 2-5 business days while refunds generally take approximately 30 days to be processed. SAP PRESS is not responsible for shipping charges related to the return of the book and all additional shipping charges from the original order will not be refunded if a book is returned. Printed books ordered as part of a “Print + eBook Editions” bundle are subject to the eBooks return policy detailed below.

How to proceed with printed book returns:

If you would like to return a product (or products) to SAP PRESS, you must ensure that you first contact a customer service representative in order to confirm that your return will qualify for a refund or an exchange and to obtain return instructions. Unapproved returns will not be refunded under any circumstances. We understand that occasionally unique situations arise and invite you to contact us with any questions about this policy, or for any specific issues or requests. To request a refund and return, please call +1-781-751-8773 (8am to 5pm EST), or e-mail us at customer@sap-press.com. Please be sure to include the title of the item you wish to return in your request.

Return policy for SAP PRESS eBooks:

This applies to customer purchases of eBooks (including any/all available formats such as PDF, EPUB, Mobi, as well as online access), or groups of eBooks, whether or not the corresponding print edition(s) were also ordered.

Any eBook content purchased from SAP PRESS is NOT eligible for return, refund, or exchange. In the case of an incorrect or defective product, SAP PRESS will replace the item in question at no additional cost to the customer.
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SAP PRESS eBooks:

How does it work?

When you choose to purchase online access to any of our exclusive books and technical guides, you will have unlimited round-the-clock access to the books in your SAP PRESS online library. Your books will be available to you in fully searchable format, with many convenient options, such as bookmarks, printing, expanding screenshots and graphics, and code that can be downloaded instantly. Click here to view a demo now.

System requirements:

Browsers:
Settings:
  • Enable JavaScript in your browser. Consult your browser's Help section for information on how to change this setting.
  • Upgrade your browser to a version that supports JavaScript 1.2 or higher (see above).
  • Make sure cookies are enabled. Consult your browser's Help section for information on how to change this setting.

Encryption is the ability of the browser to scramble the contents of a Web site so that no one else can see the information being entered. Our Web applications need 128-bit encryption to operate properly. * You must be set to use SSL 2.0 and SSL 3.0 security. SSL = Secure Socket Layer, a high-level method of making sure the data you're transmitting is kept safe and secure.

* If you have a firewall server, it must be set to allow you access to this site. Some companies have a firewall server that protects their computers from invasion and leaks. Depending on how your firewall server's settings are applied, it could hinder your use of our Web applications.

How to Utilize Downloadable eBooks:

EPUB downloads for iOS

  1. Download the EPUB version of the book directly onto your PC or Mac.
  2. Using the most recent version of iTunes, add the book to your iTunes library (It should automatically appear in the "Books" folder.
  3. Sync your iPad or iPhone and the eBook will appear within the iBooks app.

Mobi downloads for Kindle

  1. Download the MOBI version of the book directly onto your computer.
  2. Turn  on your Kindle and connect to your computer using the USB cable that came with your Kindle
  3. Drag and drop the ".mobi" ebook file into the documents folder on your Kindle
  4. The ebook should now appear in your Kindle library

Please be sure to consult the online help found within your personal SAP PRESS library or to call us at 1-781-751-8773 should you require any technical assistance with online or download eBooks.

User License Agreement

Click here to read the eBooks user license agreement.

Interested in becoming an SAP PRESS author?

To find out more about how to become an SAP PRESS author, please visit www.galileo-press.com.

Booksellers Information:

SAP PRESS is pleased to offer a wide range of opportunities for booksellers. Existing or prospective booksellers are cordially invited to contact our reseller support team today at resellersupport@sap-press.com.

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Privacy Statement:

Collection of Information:

SAP PRESS collects personally-identifying information during the registration/subscription process. In addition, information is collected through certain portions of this web site where users specifically and knowingly provide such information along with content submissions, community postings or suggestions. No information is collected without the user's knowledge.

Use of Personally-Identifying Information:

SAP PRESS may use such information for the purposes of customer service, product fulfillment, obtaining editorial feedback or input, or informing users of other products and services offered by SAP PRESS or its sponsoring organizations. At no time will any information collected on this site be given over to any third party. Customers wishing not to receive any additional information from SAP Insider or its sponsors may send an email request to info@sap-press.com and the request will be honored.

Cookies:

This site uses cookies. Cookies are pieces of information that web sites transfer to a user's hard drive for record-keeping purposes. For example, they allow you to save passwords and preferences. The cookie itself does not contain any personally identifying information, although it may enable SAP PRESS to relate your use of the site to personally identifying information that you previously submitted, if any. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, it is likely that most areas of the site will not function properly if you do so.

SAP PRESS reserves the right to change this policy at any time by notifying users by email or through a notice posted on this site.

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